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Emergency Replacement of Line Isolation Monitors (LIM) in Main Surgery Operating Rooms

Situation:

When two Line Isolation Monitors (LIMs) failed in separate operating rooms within the Swedish Medical Centers main surgery unit, patient care was immediately impacted. Due to NFPA compliance requirements, both operating rooms were taken offline at a time when the hospital was already experiencing high patient volumes.

This marked the second urgent LIM replacement project at the same facility in just two months. A similar replacement was completed by PG LifeLink in late May, reinforcing the critical need for dependable, rapid-response service.

Maintaining full operating room capacity was critical to operational flow and patient outcomes. VECA Electric & Technologies, a contractor who regularly supports the hospital’s facilities team, needed an urgent and reliable solution to restore functionality fast.

Testimonial

“PG LifeLink showed they know what it takes to support contractors in the field. When the hospital needs us, I know I can count on PG LifeLink to deliver fast, reliable, and real support.” 

PG LifeLink Response:

PG LifeLink responded immediately. Our team worked closely with VECA to:

  • Identify and match the correct Line Isolation Monitor LIM retrofit kit
  • Upgrade aging Square D Series 6 LIMs with compliant current technology
  • Navigate complex billing requirements to expedite ordering processing
  • Mobilize and dispatch a certified technician within days

Thanks to this coordination and urgency, the hospital was able to bring a critical operating room back online, minimizing downtime and maintaining surgical throughput.

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“PG LifeLink was able to locate and send a tech within a couple days and we were able to get the OR back up and running quickly. The hospital was very appreciative about getting the room back online so quickly.” – Ben Sanders-Pugh, General Foreman at VECA Electric & Technologies

Results:

  • Rapid Turnaround: Operating room operational withing days
  • Seamless Coordination: Material sourcing, billing, and tech dispatch handled efficiently
  • High Satisfaction: Hospital administration was “very appreciative” of the quick recovery
  • Trusted Partner: VECA called PG LifeLink “a partner I can count on in emergencies.”

Testimonial:

“PG LifeLink showed they know what it takes to support contractors in the field. When the hospital needs us, I know I can count on PG LifeLink to deliver fast, reliable, and real support.” - Ben Sanders-Pugh General Foreman at VECA Electric & Technologies